This Statement is intended to explain our practices used for processing contact data.
Firstly, we know where our data is. It is held on our servers inside our network and is not shared externally with any other service or organisation. This is categorical!
Secondly, we protect it to the best of our ability. Our staff know their stuff and manage our network and servers to the highest practical standards. Like any computer based system anywhere, it would be disingenuous to claim 100% security - but we are confident that the effort required by an unauthorised person to get their hands on the data we hold would simply be far more than the value of anything we hold.
Thirdly, we only hold data concerning current, past and (hopefully) future customers of our product and services. Obviously, if you are currently a customer, we will need to hold something about you to identify your installation licence and be able to contact you - if necessary. We also hold basic email contact data that we occasionally send marketing-type emails to. We source our marketing contacts directly, ourselves. For example, we may find contact email addresses on websites, social media platforms, referrals by customers and other email contacts. If we think the context we find it from is appropriate, i.e. matches our profile of a potential customer, we will enter it into our marketing database. We are pretty fussy with this - we only want fabulous customers!
Fourthly, we do not hold any financial data about people. If you have purchased a licence or service then, obviously, we hold this (inside our network!). But we don't hold anything your credit / debit cards. That is all processed with World Pay, with whom you can have your own arguments about protecting your data - good luck!
Fifthly, if you want to contact us to discuss anything about the way we have dealt with any details we might hold about you, you can contact us during UK office hours, by phone on +44 2392 738000 (staff only speak English) or by email (24 x 7 x 365).
Sixthly, we run regular training sessions, in-house, to try and make sense of the regulations we have to work with. If we make any mistakes, you can blame our MD - Chris - who carries the can!
If you want to waste anymore of your time reading stuff like this - check out our Terms and Conditions of Contract. There's loads of it! But, in our defence, this covers our sales terms AND our usage terms - remember, YOU are responsible for the data you manage through your XPOR installation. We don't get involved - unless you take up a service contract, in which case we'll tell you in the Service Level Agreement you take up with us.