Forgotten password Atom

Linked Help

 

 

Overview 

If a contact has an account for your website but has forgotten their password, the Forgotten Password Reminder atom enables them to generate themselves a reminder that is sent to them via email. This takes minutes to add to your web pages or Web Page Template, fully configured as described in this Help Resource.

Guidance

Adding a Forgotten Password Atom

You can add a Password Reminder Atom to your web page template, configure it and then roll it out to all web pages.  The process of adding and disseminating Template settings to corresponding web pages is explained in a separate Help Resource.  Alternatively, if you wish to put a Forgotten password Reminder on a specific web page/s you can simply select and change an Atom on that page to the Password Reminder Atom, following the instructions provided in the separate Help Resource.

Configuring the Forgotten Password Atom

 Open the webpage editor by clicking the "Editor" button in the top left-hand corner of the web page.

Edit page

Left-click on the Forgotten Password atom once and you will open the Atom Configuration window.

Forgotten password Config

Here you can choose which email object to automatically send the contact. This should be set up with mail merge fields to include the contacts username and password. Please see the Supporting Resources for instructions on creating an Email Object.

To select the Email, if you know the Object ID of it, you can simply type this number in the text box and press the return key on your keyboard. If you do not know the Object ID, you can navigate to and select it by clicking the Browse button:

Forgotten Password - browse

By checking the tick box next to "Include Captcha" you can also select whether you want to include a captcha field on your Forgotten Password form:

Forgotten Password - Captcha

Including a Captcha on your form enables you to ensure that users completing the form are human. On the Forgotten Password form it simply asks the user to copy a number displayed as an image into a box:

Forgotten Password - Captcha Image   

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